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FAQs


How Do I View My Order Status?
An email is automatically sent when your order is received and shipped, but if you have an account on henlenhebe.com you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us Here.

How Can I Track An Order I Have Placed?
Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please Log In to your account to check the status or contact support@henlenhebe.com and we’ll be happy to help!

What if I need to change or cancel my order?
To change or cancel your order please contact support@henlenhebe.com as soon as possible and provide your order number.

Is My Credit Information Stored Safely?
You bet. Information is stored by encrypted 3rd party payment processors and Henlenhebe never stores any of your credit information.

How Is The Information I Give Henlenhebe Used?
Information you submit to Henlenhebe (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales.

Why Do You Use Organic Cotton?
Our organic cotton is a true win-win. Organic cotton uses up to 95% less water than conventional cotton during the wash phase and doesn’t contain the harsh chemicals, bleaches or dyes that conventional cotton uses. Additionally, conventional cotton often requires the use of chemical-laden pesticides that increases the debt burden on the farmer and leaches into the land and water. So not only is Henlenhebe organic clothing so super soft that you’ll never want to wear anything else, but your new t-shirt is also better for the environment and good for the people who played a part in making it.

What Is Elastane And Why Do You Use It?
Elastane is a variant of Spandex, which is a synthetic fiber known for its exceptional elasticity and awesome applications in apparel production. In fact, stats show that an estimated 80% of clothing sold in the U.S. contain Spandex.

Why Aren’t All Of Your Products 100% Organic Cotton?
We’re committed to using organic cotton for all our comfy, cozy, and ethically made clothing. For our items that need a little stretch, we blend our organic cotton with small amounts of elastane to give our clothes the perfect amount of stretch and snug. We proudly display fabric content in the product details for every item we make.

How Do I Take Care Of My New Henlenhebe Products?
We recommend a cold-water wash for our products and tumble dry on low. This saves energy and will ensure the longest life possible for your clothes, especially anything that contains elastane.